Terms & Conditions

Terms and Conditions

Effective Date: August 9, 2026

Welcome to Telcopay (“we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your access to and use of the Telcopay website, mobile application, APIs, and all related products and services available through https://telcopay.ng.

By creating an account, accessing, or using any Telcopay service, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our services.

1. Eligibility

To use Telcopay, you must:

Be at least 12+ years old or have the legal capacity to enter into a binding agreement.
Provide accurate, complete, and current registration information.
Comply with all applicable laws and regulations in Nigeria and any jurisdiction in which you use our services.

We reserve the right to refuse service, suspend, or terminate accounts that do not meet these requirements.

2. Our Services

Telcopay provides digital financial and payment-related services, which may include:

Airtime and data purchases
Utility and bill payments
Gift card trading
Wallet and payment services
Digital payment processing
Other financial technology services introduced from time to time

Some services may be provided through licensed banking, payment, or financial institution partners.

3. Account Registration and Security

You are responsible for maintaining the confidentiality of your account credentials, including your password and verification codes.

You agree to:

Keep your login credentials secure.
Notify us immediately of any unauthorized access or suspicious activity.
Accept responsibility for activities that occur under your account.

Telcopay is not liable for losses resulting from your failure to protect your account credentials.

4. Identity Verification (KYC)

To comply with applicable laws, anti-money laundering (AML), and counter-terrorism financing (CTF) requirements, we may require identity verification, including:

Full legal name
Date of birth
Government-issued identification
BVN, NIN, or other legally required verification details
Proof of address
Additional information requested by our compliance team

Failure to complete verification may result in transaction limits, account restrictions, suspension, or termination.

5. Transactions

5.1 Authorization

By initiating a transaction, you authorize Telcopay to process the transaction on your behalf.

5.2 Irreversible Transactions

Completed transactions may be irreversible. You are responsible for verifying recipient details before confirming any transaction.

5.3 Delays

Transactions may be delayed due to:

Bank processing times
Network failures
Regulatory reviews
Compliance checks
Technical maintenance

Estimated processing times are not guaranteed.

6. Fees and Charges

Applicable fees will be displayed before a transaction is confirmed.

Telcopay reserves the right to:

Introduce new fees
Modify existing fees
Change pricing structures

Changes will become effective upon publication on our platform unless otherwise required by law.

7. Gift Card Trading

Where Telcopay offers gift card trading services:

You warrant that you are the lawful owner of any gift card submitted.
Fraudulent, stolen, altered, or unauthorized gift cards are prohibited.
We may reject, suspend, or investigate any suspicious transaction.
Payment for accepted gift cards is subject to verification and fraud screening.

8. Refund Policy

Refund eligibility depends on the nature of the transaction.

Refunds may be considered where:

A transaction fails but funds are debited.
A duplicate payment occurs.
A billing error is confirmed.
Telcopay determines that a refund is appropriate.

Refunds may be processed through our banking or payment partners and may take several business days depending on the financial institution involved.

Telcopay may require supporting documentation before processing a refund.

9. Prohibited Activities

You agree not to:

Use the platform for illegal purposes.
Engage in fraud, money laundering, terrorism financing, or identity theft.
Circumvent transaction limits or security measures.
Use stolen payment instruments.
Interfere with the operation or security of the platform.
Attempt unauthorized access to any Telcopay system.
Abuse promotions, bonuses, or referral programs.

We reserve the right to investigate suspicious activity and report it to relevant authorities.

10. Suspended and Restricted Accounts

Telcopay may suspend, restrict, or terminate your account if:

We suspect fraud or unauthorized activity.
We receive a regulatory or law enforcement request.
You violate these Terms.
Your account poses a security or compliance risk.
Required verification is not completed.

During investigations, transactions may be delayed or temporarily restricted.

11. Intellectual Property

All content on Telcopay, including:

Logos
Trademarks
Software
Designs
Graphics
Text
APIs
Platform functionality

is owned by or licensed to Telcopay and protected by applicable intellectual property laws.

You may not copy, modify, distribute, reverse engineer, or exploit our intellectual property without written permission.

12. Service Availability

We strive to maintain reliable services but do not guarantee uninterrupted availability.

Services may be unavailable due to:

Scheduled maintenance
System upgrades
Network outages
Third-party service interruptions
Events beyond our reasonable control

13. Limitation of Liability

To the maximum extent permitted by law, Telcopay shall not be liable for:

Indirect or consequential losses
Loss of profits
Business interruption
Data loss
Delays caused by third parties
Regulatory actions
Force majeure events

Our total liability arising from a transaction shall generally not exceed the amount of the affected transaction, except where otherwise required by applicable law.

14. Indemnification

You agree to indemnify and hold harmless Telcopay, its directors, employees, affiliates, and partners from claims, losses, liabilities, damages, and expenses arising from:

Your use of our services
Your breach of these Terms
Your violation of any law or regulation
Fraudulent or unauthorized activity conducted through your account

15. Privacy

Your use of Telcopay is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal information.

By using our services, you consent to the processing of your information as described in the Privacy Policy.

16. Regulatory Compliance

Telcopay operates in accordance with applicable Nigerian laws and regulations relating to digital payments, consumer protection, anti-money laundering, data protection, and financial technology services.

Where services are provided through licensed financial institution partners, additional partner terms may apply.

17. Complaints and Dispute Resolution

If you have a complaint, please contact our support team:

Email: support@telcopay.ng

We aim to acknowledge complaints promptly and investigate them within a reasonable timeframe.

Where a dispute cannot be resolved amicably, it shall be subject to the laws of the Federal Republic of Nigeria and the jurisdiction of the competent courts in Nigeria.

18. Amendments

We may update these Terms from time to time.

Material changes will be published on our website or communicated through our platform.

Your continued use of Telcopay after the effective date of any updated Terms constitutes acceptance of the revised Terms.

19. Termination

You may close your account at any time by contacting support.

Telcopay may terminate or suspend your access immediately where necessary for security, legal, regulatory, or operational reasons.

Termination does not affect obligations arising before termination, including payment obligations, investigations, or legal rights.

20. Contact Information

For questions regarding these Terms and Conditions, please contact:

Telcopay

Website: https://telcopay.ng

Email: support@telcopay.ng

By using Telcopay, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.